Refund Policy

This Refund Policy explains our practices regarding refunds, cancellations, and credits for products and services purchased through wcagrepair.com (the "Service"). This policy supplements our Terms of Service. By making a purchase, you agree to this Refund Policy.

1. General Policy

All paid products offered through WCAG Repair are digital goods generated on demand specifically for your website. Because each product is custom-created at the time of purchase using AI analysis of your scan results, we are unable to resell or repurpose delivered products. For this reason, all sales are generally final.

We do, however, stand behind the quality and delivery of our products. The sections below describe the specific circumstances under which refunds, re-deliveries, or credits may be issued.

2. One-Time Purchases

This section applies to the following products:

• Accessibility Remediation Guide ($8.99 one-time)
• Complete Site Audit Bundle ($29 one-time — includes accessibility guide, health report, and security remediation guide)

2.1 Eligible for Refund

You may request a refund within 14 days of purchase if any of the following apply:

• Delivery failure: Your guide or report was not generated or delivered due to a technical error on our end
• Substantially defective product: The guide is largely incomplete, contains no actionable remediation steps, or does not correspond to the website you scanned
• Duplicate charge: You were charged more than once for the same product

2.2 Not Eligible for Refund

Refunds are generally not available in the following circumstances:

• You changed your mind after the guide was delivered
• The scanned website was updated or redesigned after the scan, making the guide less relevant
• You expected the guide to guarantee WCAG compliance, ADA compliance, or protection from legal action (see our Not Legal Advice disclaimer)
• You scanned the wrong URL and want a guide for a different website (contact us — we may offer a one-time courtesy re-scan at our discretion)
• You are dissatisfied with the number of issues found (fewer issues is a positive result, not a defect)
• You already implemented the fixes in the guide before requesting a refund

3. Monitoring Subscriptions

This section applies to the Monthly Monitoring subscription ($7/month) and any other recurring subscription products.

3.1 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. You will retain full access to subscription features until the end of the period you have already paid for.

3.2 No Partial Refunds

We do not issue prorated refunds for unused time within a billing period. If you cancel on day 5 of a 30-day cycle, you retain access for the remaining 25 days but are not refunded for that time.

3.3 Service Outages

If a sustained service outage (more than 72 consecutive hours) prevents you from accessing subscription features during your billing period, you may request a billing credit equal to the prorated value of the downtime. Credits are applied to your next billing cycle and are not redeemable for cash.

4. Agency Plans

Agency plan refunds and cancellations are governed by the terms of your agency agreement. If no separate agreement exists, the subscription terms in Section 3 apply. For agency billing inquiries, contact support@wcagrepair.com.

5. How to Request a Refund

To request a refund, email support@wcagrepair.com with the following information:

• The email address used at checkout
• The approximate date of purchase
• The website URL that was scanned
• A brief description of the issue

We aim to respond to all refund requests within 2 business days. Approved refunds are processed back to the original payment method via Stripe and typically appear within 5–10 business days, depending on your bank or card issuer.

6. Chargebacks

If you believe a charge is unauthorized or incorrect, we encourage you to contact us at support@wcagrepair.com before filing a chargeback with your bank. Chargebacks incur processing fees that cannot be recovered, and we may be unable to assist you further once a chargeback has been initiated. Filing a chargeback for a legitimately purchased and delivered product may result in suspension of your access to the Service.

7. Courtesy Re-Deliveries

If you lost access to a previously purchased guide (e.g., deleted the email, lost the download link), contact us and we will re-send the guide to the email address on file at no additional charge.

8. Price Adjustments

If we reduce the price of a product after your purchase, we do not retroactively adjust prior charges or issue credits for the price difference. Pricing is subject to change at any time as described in our Terms of Service.